Returns & Exchanges

At Ko-ken the Homepage, we want you to be completely satisfied with your fashion purchase. If your new items are not the perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging and include the printed return authorization slip inside the box.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned garments, your refund or exchange will be processed within 5 to 7 business days to your original payment method.